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Refund Policy

Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has. It may take a number of months to completely rid your teeth of tough stains. We here at Quickly White are not able to refund purchases unless the product is defective.

Quickly White will offer a refund, but only within 7 days and only for defective items.  This refund is only available if all items provided are returned in their original state, and include all packing material, original manuals and instructions, and any accessories that came with them. Partially returned items will NOT be accepted. Once the teeth whitening pen has been used, it will not be liable for a refund. It is the customer’s responsibility to pay for shipping costs upon return.

Refund will be limited to the cost of the item being returned via regular post not express. An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.

If an item has a defect and needs to be returned, you must first email support@quicklywhite.com and describe your problem.

All sales are final unless otherwise stated.
Refunds are only given in the form of STORE CREDIT, if you wish to return an item, restocking fees may apply.

-If your product has been unfulfilled for more than 14 business days you are entitled to refund for the price you paid.

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Sale items (if applicable)
Only regular priced items may be credited, unfortunately, sale items cannot be credited.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item, due to possible unforeseen delivery issues.



**PLEASE NOTE IF AN ITEM IS NOT RECEIVED 60 DAYS AFTER ORIGINAL PURCHASE WE WILL RESHIP A NEW ORDER TO YOU AT NO COST!

 

Please note: We might require you to submit images/proof of damaged/defective goods. Kindly cooperate with us and give us the information necessary so that we can help you out quickly and not cause you any inconvenience.

NOTE ON ANGER

The less angry you are, the easier your customer service experience will be.

We don’t say this in a condescending way. Our customer care agents are humans and they find it much easier to function when the people they are dealing with are polite and rational.

Their job is to solve your problems and help you out with your order. And they will do the best they can to help you out.

CANCELLATIONS

We allow cancellation and order changes within 24 hours of placing your order.

If you request order cancellation within 24 hours, we will refund the entire amount of the order (minus a $5 cancellation charge). Order changes are free of cost.

If more than 24 hours have elapsed since you’ve placed your order, we cannot cancel or change your order. That’s because we process and ship out most orders within 24 hours of you placing the order.

DEFECTIVE PRODUCTS

If you receive a product that is broken, defective, or not like it should be, we will send you a replacement ASAP.

We might ask for some evidence to provide the defect. We try our best not to inconvenience you too much.

ITEM NOT RECEIVED

We promise delivery within 2-4 weeks of you placing the order. If you have not received the item within 5 weeks, you have the right to request a new package be shipped out to you instantly.

You also have the right to ask for a full refund. However, please note that before we issue a refund, we might require you to contact the local post office and communicate with them. This is because in many cases, the post office marks the order as delivered (because they delivered in the mailbox or through the front door) but the customer didn't notice it was there.

If 4 weeks have elapsed since you've placed your order, please send us an email at support@mintanddream.com to track your order down. We will do our best to locate the order for you and help you out promptly.

REFUNDS

Even though we are quite liberal on replacements and store credit, we are not so liberal on refunds.

If you have received a product that does not match your expectations, we will replace it. If you do not want a replacement, we will give you store credit. If you absolutely want a refund, your case will be evaluated on an individual basis and a decision will be made if you should receive a refund or not.

In most cases, you will NOT be given a refund. But in all cases, we will resolve your problem through a replacement or store credit.

If you are not happy with your product or the service provided by HashTag Simplify, you have the right to complain and get your issue resolved.

WHAT IF YOU’RE NOT HAPPY WITH THE DECISION

If you’re not happy with the decision you have received from the customer care agent, you have the right to appeal his/her decision.

You can do so by sending another email with “Escalate” in the subject line of the email. Your case will then be reviewed by a senior customer care executive and your problem will be resolved.

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